Service Design and Delivery
- Vydavateľstvo
- Springer Verlag, 2011
- Počet strán
- 170
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes ... Čítať viac
- Pevná väzba
- Angličtina
129,34 €
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