The Big Book of Customer Service Training Games
Quick, Fun Activities for All Customer Facing Employees
- Vydavateľstvo
- McGraw-Hill, 2007
- Počet strán
- 209
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement... Čítať viac
- Brožovaná väzba
- Angličtina
20,61 €
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